Accordence E-News: Spring 2012

Con-way Freight Wins Stevie® Award for Best Sales Department

Sales Team Leverages Expertise from Accordence, Achieving Sales Results

BURLINGAME, Calif.--(BUSINESS WIRE)--Accordence congratulates client Con-way Freight, the $3.2 billion leading provider of less-than-truckload freight transportation services, for its silver award in the sixth annual Stevie Awards for Sales & Customer Service. Winning for “best sales department in the distribution and transportation category,” Con-way Freight deployed innovative sales practices and strategies, including Just Negotiate® training from Accordence with Achieving Sales Results.

TOOLS:

Seven Steps to Heaven

A step-by-step guide to approaching any conflict

Published in The HR Director magazine, March 2012

Dealing with conflict in the workplace is a critical skill for anyone. Tensions can arise quickly and are a natural part of human nature, so being able to deal with them efficiently or in the moment can prevent an enormous amount of frustration, hostility and organizational paralysis. Being able to understand conflict and steer it to productive outcomes will enhance one's chance of success and one's enjoyment of the workplace. The following is a step-by-step guide to approaching any conflict from Heather Meeker Green of Accordence, Inc., a negotiation, conflict management, persuasion, and communication consultancy. When encountering a conflict with a colleague, whether a direct report, manager, or customer or supplier, try the following:

NEWS:

We’re pleased to be expanding our curriculum and services to better meet our client’s needs in the areas of successful conversations, giving feedback, emotional intelligence, and collaboration.  Email info@accordence.com for more details now and look for additional information in your inbox from us in the near future.

We were invited to PMI’s (Project Management Institute) Chapter meeting to present our newly designed Successful Conversations program to the Central Massachusetts professional association.

UPCOMING EVENTS:

Negotiation Mastery:
Achieving Outstanding Results and Relationships will be held:

Saturday, June 2nd, 2012
10am to 4pm
Palo Alto, California

and will be held again:

Saturday, July 7th, 2012
10am to 4pm
Palo Alto, California

An open session conducted by Jessica Notini
Registration details available at Stanford Continuing Studies

Accordence successfully launched its new advance negotiation program: Beyond Negotiation Mastery: Advanced Skills and Theory at Stanford University

You already understand the difference between interests and positions and have been using the ICON® approach to negotiation and improve your results. Now you want to get to the next level. This interactive course covers advanced principles for successful negotiations.

Another Beyond Negotiation Mastery session to be schedule for Fall 2012